Sankra Terms and Conditions

Welcome to Sankra Casino. By accessing or using our platform at sankra.com, you agree to be bound by these Terms and Conditions in their entirety. We ask that you read this document carefully before registering an account, making a deposit, or participating in any games or promotions offered on our site. These terms govern your use of our services, and your continued engagement with our platform constitutes your full acceptance of everything outlined below.

1. About Us and Eligibility

At Sankra, we operate under a Curaçao Gaming Licence and have been providing online casino services since 2023. We offer our services to players in selected European countries and accept players aged 18 years or older. It is your responsibility to ensure that online gambling is legal in your jurisdiction before registering an account with us.

• You must be at least 18 years of age to use our services
• You must not be located in a restricted or excluded territory
• You may only hold one account per person, household, or IP address
• You must provide accurate and truthful information during the Sankra register process
• Employees, affiliates, or associates of our company are not eligible to participate

2. Account Registration and Sankra Login

To access the full range of our services, you must create an account through our official website. The Sankra login process requires a valid email address and a secure password. We reserve the right to request identity verification documents at any point, including prior to processing withdrawals. Failure to complete verification may result in the suspension or closure of your account.

2.1 Account Security

You are solely responsible for maintaining the confidentiality of your Sankra sign in credentials. We strongly advise against sharing your login details with any third party. If you suspect unauthorised access to your account, please contact us immediately at support@sankra.com. We cannot be held liable for losses resulting from unauthorised account access caused by your failure to protect your credentials.

2.2 Account Verification

Our verification process may require submission of government-issued identification, proof of address, and payment method documentation. We comply with applicable anti-money laundering regulations and may report suspicious activity to relevant authorities. We reserve the right to delay or withhold withdrawals until verification is satisfactorily completed.

3. Deposits, Withdrawals, and Payment Terms

Here at Sankra Casino, we support a wide range of payment methods designed to suit the needs of our diverse player base. All transactions are processed in Euros (€) or supported cryptocurrencies including Bitcoin, Ethereum, Litecoin, Cardano, USDT, and USDC.

3.1 Deposits

• Minimum deposit: €10 across all supported methods
• Accepted methods include Visa, Mastercard, Paysafecard, Skrill, Revolut, Bank Transfer, BAWAG, Raiffeisen Bank, Rapid Transfer, and multiple cryptocurrencies
• Maximum deposit limits vary by method, ranging from €4,000 to €10,000
• Deposits must come from payment accounts registered in your own name

3.2 Withdrawals

• Minimum withdrawal: €10
• Maximum withdrawal: €10,000 per day
• Pending processing time: up to 3 business days
• E-wallets and crypto: 0–24 hours after approval
• Cards: 3–5 business days after approval
• Bank transfers: 5–7 business days after approval
• We reserve the right to conduct additional checks before processing any withdrawal

4. Sankra Welcome Bonus and Promotions

At Sankra, we offer a generous welcome package for new players: a 100% deposit match bonus up to €1,000 plus 200 Free Spins on your first qualifying deposit of at least €20. Our Sankra welcome bonus and all promotional offers are subject to the following terms and conditions.

4.1 Welcome Bonus Terms

• Available to new customers on their first deposit only
• The bonus must be manually activated in your profile before placing bets
• Sankra free spins are awarded in batches of 20 per day over 10 consecutive days
• Each batch of free spins must be used within 24 hours or it expires
• Wagering requirement: 35× on the combined bonus and deposit amount
• Free spin winnings carry a 40× wagering requirement
• All wagering must be completed within 10 days of the bonus being credited
• Maximum bet while a bonus is active: €5 per spin or round
• Maximum cashout from bonus winnings: 6× the original bonus amount
• The Sankra bonus cannot be combined with other active promotions
• Withdrawing funds before completing wagering requirements will result in the bonus being cancelled

4.2 Other Promotions

We at Sankra Casino also provide ongoing promotions including a Weekly Reload Bonus of 77% up to €700 plus 50 Free Spins, a Weekly Cashback of 15% up to €3,000, and a Weekend Reload Bonus of 50% up to €700 plus 50 Free Spins. We may modify, suspend, or withdraw any promotion at our sole discretion without prior notice. We reserve the right to deny eligibility for any promotional offer at our discretion.

4.3 Sankra Promo Code

From time to time, we may issue a Sankra promo code granting access to exclusive offers. Promo codes must be entered correctly during the deposit or registration process and cannot be applied retroactively. Each promo code is subject to its own specific terms, which we will clearly communicate at the time of issuance.

5. Games, Sports Betting, and Fair Play

Our Sankra online casino library features over 7,887 titles from leading providers including Pragmatic Play, NetEnt, Evolution Gaming, Microgaming, Play'n GO, Hacksaw Gaming, Betsoft, and others. Our offering spans slots, live casino, table games, crash games, game shows, jackpots, scratch cards, and sports betting covering over 25 disciplines.

We are committed to providing a fair and transparent gaming environment. All games operate using certified random number generators (RNGs) and are tested by independent auditors. We do not tolerate any form of cheating, collusion, or abuse of our systems. We reserve the right to void winnings and close accounts where we detect fraudulent or dishonest behaviour.

6. Sankra App and Mobile Access

Our platform is fully accessible via desktop and mobile browsers with a responsive design. We also offer dedicated Sankra mobile app solutions available for iOS and Android devices. The Sankra android app and Sankra iOS app provide access to our full game library, banking features, and customer support. You are responsible for ensuring your device meets the minimum requirements to operate our applications.

7. Responsible Gambling

At Sankra, we are firmly committed to responsible gambling. We provide tools including deposit limits, session time limits, cooling-off periods, and self-exclusion options. If you believe your gambling is becoming problematic, we encourage you to make use of these tools or contact our support team at support@sankra.com. We cooperate with accredited responsible gambling organisations and may impose restrictions on accounts showing signs of problem gambling behaviour.

8. Intellectual Property

All content on our platform, including logos, graphics, software, and game content, is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from any of our content without our explicit written consent. Unauthorised use of our intellectual property may result in legal action.

9. Limitation of Liability

We provide our services on an "as is" basis. While we strive to ensure continuous availability, we do not guarantee uninterrupted access to our platform. We are not liable for any losses arising from technical failures, connectivity issues, or circumstances beyond our reasonable control. Our total liability to you in connection with our services shall not exceed the amount deposited by you in the twelve months preceding any claim.

10. Amendments and Governing Law

We reserve the right to update or modify these Terms and Conditions at any time. We will notify registered users of material changes via email or a prominent notice on our website. Your continued use of our Sankra platform following any such notification constitutes your acceptance of the revised terms. These terms are governed by applicable laws and regulations, and any disputes shall be subject to the jurisdiction outlined in our licensing framework.

For any questions regarding these terms, please contact us at support@sankra.com. We are available 24/7 via live chat and email to assist you.